Hotel Maestranza, Sevilla. Frequently asked questions by our guests

| Español |

Hotel Maestranza *

Gamazo, 12

41001 Sevilla • Spain

Phone (+34) 954 561 070

Fax (+34) 954 214 404

e-mail
sevilla@hotelmaestranza.es

web
www.hotelmaestranza.es

GPS

Latitude: 37 23' 15.27"
Longitude: -5 59' 45.42"

These are the questions we are most frequently asked. If you cannot find the answer to your query then please contact us at sevilla@hotelmaestranza.es

Smoking is not permitted in any part of the hotel. We ask that the guests respect this condition.

	Check-in & Check-out

	Rooms (hairdryers, smoking, minibars, etc.)

	Breakfast

	Laundry

	Parking & how to get here

	Booking process

	Cancellation policy

	Other information (pets, flamenco shows, etc.)

Check-in & Check-out

What time can I check-in? Your room should be ready for you by 2pm on the day of your arrival (typically rooms are ready earlier). Guests arriving before this time will be made most welcome and can use the hotel's facilities until their bedroom becomes available.

When do I need to check-out? Departing guests should vacate their bedrooms by 12 noon. They can, however, continue to use the facilities until they wish to depart. If you require a later checkout please ask reception as there is an extra charge for this facility.

We will arrive before check-in, what is the provision for storing luggage? Based upon availability, the hotel will store your luggage at no charge until your check-in or after your check-out.

What documents do I need at hotel check-in? When checking into our hotel, you will need to present proof that you are the person who made the reservation. Normally this comes in the form of an identification document such as a driver's license, state ID card or passport. We require identification for two main security reasons: the first reason is to protect customers from fraudulent credit card use and theft. Requiring identification upon check-in is a way that we can ensure that a hotel room was not booked with a stolen credit card. The second reason we check identification is to protect the safety of our guests. Requiring an ID for check-in is a way to make sure that only registered, paid guests are admitted to hotel rooms, and prevents strangers or criminals from comprising the personal safety of those staying in the hotel.

Rooms

Do you have hairdryers in the rooms? No, but professional hairdryers are available from the reception desk for free.

Is there a minibar in my room? You will not find a minibar in your room as they are noisy and unattractive, but if you need something to be refrigerated, then we have a fridge at the Desk you can use for free.

Is smoking permitted on the premises? All of our accommodation is 100% smoke-free, so you will enjoy a fresh, smoke-free stay no matter which room you select. For further information about this matter please visit our Smoke free hotel section.

Do you have a broadband Internet connection? Yes, you can connect your PDA, iPhone or notebook computer to broadband using our wireless network. As long as your computer is wireless enabled you can use a broadband connection Free of Charge while staying with us. Further details can be found in our Wireless Internet Access section.

Hotel room types. The Hotel Maestranza is a listed, 100-year-old building, with a subsequent wide variety of room types and sizes. The room types used by the Hotel Maestranza are as follows: • Single room: Contains one single bed. Suitable for one person. • Twin room: Contains two single beds in the same room. Suitable for one or two people. • Double room: Contains one double bed. Suitable for one or two people. • Triple room: Three single beds, one of which may be a pull down or roll away bed, in the same room. Suitable for three people. • Double room for single use: Contains two single beds or one double bed in the same room, to be occupied by one person. • Family suite: A master twin-bedded room with an adjoining twin-bedded room connected by a private bathroom, for a maximum of four or five people (with an extra bed). • Cot, cradle or crib: Cot, cradle or crib suitable for a child under the age of two years.

Breakfast

Do you serve breakfast? No, we do not. While hotel prices for a common breakfast tend to be exorbitant, you are better off finding a breakfast bar locally which is a good way of experiencing the local culture. A variety of cafeterias, restaurants and bars are near by.

Laundry

Does the hotel offer dry-cleaning and laundry services? No, we do not, but the Lavanderia Roma is at a stone's throw away from the hotel and offers quick and economical drop-off service (€6/load wash and dry).

Parking & how to get here

Do you offer parking? While a car is not recommended to explore the city (as with all areas of central Sevilla, parking is very limited and all monuments and sites are easily accessed on foot from the hotel), should you arrive by car there is parking available in a nearby garage (approx. 40 metres from the hotel; garage charges per day rates). Alternatively, metered street parking can also be found in surrounding streets, although there is no guarantee of available street parking.

How do I get to your hotel? If coming by shuttle or taxi just tell them the name of the hotel and they will know the directions, now that's easy! Driving yourself? We recommend visiting our Directions section.

Booking process

We respectfully remind guests that a reservation constitutes a contract between themselves and Hotel Maestranza. All reservations are personal to you and may not be sold, assigned or otherwise transferred. What should I be aware of when making a reservation? All reservations are subject to availability at the time of confirming your booking. Once you send us a request, our booking department will process it and send you as soon as possible an e-mail explaining how to book. Please note this is on a first-come-first-served basis and that we do not hold any space prior to final confirmation. It is still your responsibility to check your e-mail box in case of any last minute communication.

Can I email my credit card information to guarantee my reservation? Our online Reservation Form offers a secure method of sending your credit card data (secure server). Regular email is not secure. You may email it if you like... it is up to you.

I sent you an e-mail requesting accommodation and I have not heard from you yet. What do I do? Providing the e-mail address you gave was correct, you should hear from us in a day or two. Sometimes -especially during public holidays or over weekends- responses may take longer than usual. Please be patient. Important notice: AOL, Earthlink, Yahoo, ..., may regard email from many non-spamming sites as Undeliverable in their effort to control spam. If you do not get a reply from us about your request, this is most likely the reason. We strongly recommend you use an alternate email address or place reservas@hotelmaestranza.es in your address book. Should you have a bulk mail or spam folder, you may want to check this in case your mail service provider incorrectly identifies our email to you as unwanted.

Cancellation policy

We respectfully remind guests that a reservation constitutes a contract between themselves and Hotel Maestranza. What is your cancellation policy? Any reservation cancelled within 7 days of the date of arrival is liable to be charged at 100% of the quoted rate times the number of nights booked. These conditions may vary from booking to booking depending on the length of the stay and the season. » All the guests are strongly advised to take out a comprehensive Travel Insurance Policy that covers hotel cancellation costs. In the unfortunate event that you have to cancel your booking here we will not take any responsibility due to bad weather, medical problems, lost luggage, airline staff strikes and the like.

Other information

Do you have a hotel elevator? Yes, we do.

Do you allow pets in your hotel? Unfortunately dogs or other pets are not allowed at the hotel.

Do you take credit cards? If so, which ones? We accept Visa, Master Card and Maestro.

We are interested in making reservations to see a Flamenco show, does your hotel provide that service? Definitely... just tell us which one and we will take care of it.


© 2010 • Hotel Maestranza Sevilla • One-star city hotel • R.T.A.: H-SE-00943	Terms, conditions and privacy policy